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Mirador 79

Booking, payment & cancellation policy

This policy applies to stays booked directly with Mirador 79 (operated by Kassa Group SAS). Bookings made on Airbnb follow Airbnb’s policy for that reservation.

1. How to book

  1. Send a booking request with your dates and group details through the form or WhatsApp.
  2. We confirm availability and send a written quote in US dollars (USD).
  3. Your dates are reserved once the deposit is paid through our secure hosted checkout link.

2. Prices & currency

All prices are quoted and charged in USD. Any COP amount shown on the website is an approximate conversion for reference only. The website price is an estimate; the quote we send is final.

Fees added to the nightly rate:

  • Extra guests: US$91 per guest, per night, for each guest after the first. Children aged 4 and up count as guests; children under 4 stay free.
  • Cleaning: US$472 per stay.
  • Pets: US$118 per pet, per stay (up to 4).
  • Management fee: 20% of the nightly rent plus extra-guest charges, per stay.
  • Resort fee: 25% of the nightly rent plus extra-guest charges, per stay.

3. Payment

  • Deposit: 30% of the total to confirm the booking.
  • Balance: due 30 days before arrival. Bookings made within 30 days of arrival are paid in full.
  • Payments are processed by Stripe (cards, Apple Pay, Google Pay). Card details are entered only on Stripe’s secure page and never on this website. Your bank may apply its own foreign-transaction fees.
  • Backup method on request: PayPal.
  • You receive an emailed receipt for every payment.

4. Cancellation

  • [CONFIRM] 100% refund if cancelled at least 30 days before check-in.
  • [CONFIRM] 50% refund if cancelled 7–30 days before check-in.
  • [CONFIRM] No refund if cancelled less than 7 days before check-in.
  • Refunds go back to the original payment method. Payment-processor fees are non-refundable. [CONFIRM]
  • Date changes are subject to availability and may change the price.

5. Security deposit & damages

[CONFIRM] A refundable security deposit may be requested for some stays; the amount is stated in your quote. Guests are responsible for damage beyond normal wear and tear.

6. Children & families

Families with children are welcome. Every guest under 18 must stay with at least one of their parents, who must be on the property with them at all times. A crib, high chair, baby bath and changing table are available on request.

7. Events & celebrations

Birthdays, celebrations, bachelor and bachelorette parties, get-togethers, family events and weddings are allowed when they are pre-approved. Tell us your plans in advance — the type of event, how many people will attend (guests staying and visitors), the timing, and any music, DJ or vendors. Once approved, the Event Concierge is added to your booking: US$125 per 8 hours (includes concierge and driving inside the city). Events that were not disclosed in advance, or that grow beyond what was approved, may be stopped by the concierge. Quiet hours in the outdoor pool area are 12:00–6:00 AM.

Event deposit: to be confirmed. Event cancellation terms: to be confirmed. Additional event rules (maximum attendees, end time, vendor rules): to be confirmed.

8. House rules

  • Check-in from 4:00 PM, checkout by 11:00 AM. All check-ins are completed with our concierge, who meets you and escorts you to the house.
  • Minimum stay: 2 nights. Long stays welcome (up to 365 nights).
  • Quiet hours 12:00 AM – 6:00 AM in the outdoor pool area.
  • Pre-approved events with an on-site Event Concierge: birthdays, celebrations, bachelor and bachelorette parties, get-togethers and family events are welcome when you tell us your plans in advance (type of event, number of attendees, timing and music). The Event Concierge add-on is USD 125 per 8 hours and includes an on-site concierge and driving inside the city.
  • Pets allowed (up to 4).
  • Families with children are welcome. Every guest under 18 must stay with at least one of their parents, who must be on the property with them at all times.
  • Smoking is allowed outdoors only.
  • Commercial photography allowed.

9. Check-in & registration

Check-in is from 16:00 and checkout by 11:00, with our concierge. Colombian law requires lodging providers to register guests; we will ask for each guest’s ID or passport before arrival.

10. Contact

Questions? Message us on WhatsApp. See also our privacy notice.